What we do

What we do

The Postal Customer Council (PCC) program began in 1961 with the formation of the Local Mailer Users Council also known as Citizens Adversary Council. The old Post Office department organized the council to improve communications between Postal Service customers and local Postal Service managers. The council first came into prominence supporting the Mail Early campaign in the mid 1960s. In 1971 the name was changed to Postal Customer Council.

The early Mail User Councils were designed to focus on both residential and business mailing issues. However, it did not take long for the local Postal Service managers to realize that business mailers have the greatest impact on their local operations. Gradually as the Citizens Adversary Councils were created to address residential mailing issues, PCCs became more business mailer Postal Service manager focused.

Once business customers and local Postal Service managers began working together, they found that many problems could be resolved easily. Processing and delivery improved; customer satisfaction and business and Postal Service revenue rose; and business and Postal Service resources and equipment were used more productively.
Today, there are more than 300 PCCs representing over a 100,000 active mailers. Through regular meetings, vendor events, educational seminars, and networking opportunities, PCC members keep abreast of the latest Postal Service developments and work closely with local Post Offices to make mail service more efficient, timely, relevant, and profitable.
PCC membership is free and offers numerous benefits to both large and small postal mailers and postal customers. You’ll receive email updates about our upcoming events, allowing you to maintain regular communication with local postal managers and gain a better understanding of postal services through mailing seminars, business meetings, and tours of postal and industry-related facilities. You will have opportunities to learn how the Postal Service can help your business become more profitable and also receive a roster of the Miami-Dade PCC Executive Board and Advisory Council so you can locate the people you need..

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